Privacy Policy

1) Personal Information We Collect

Information You Provide

• Contact details (name, email, phone), account and booking details.
• Payment details (processed by third-party payment processors; we do not store full card numbers).
• Communications, survey responses, reviews, testimonials, and support requests.
• Program enrollment information (e.g., selected trainings, scheduling preferences).

Information Collected Automatically

• Device and usage data (IP address, browser, pages viewed, referring/exit pages, timestamps).
• Cookies and similar technologies for functionality, analytics, and advertising (see “Cookies & Tracking”).

Information from Third Parties

• Payment, scheduling, marketing, and analytics providers.
• Publicly available sources and social media (according to your settings).

Cookies & Tracking

We use cookies, pixels, and similar technologies to operate the site, remember preferences, analyze traffic, and measure marketing performance. You can adjust cookie settings in your browser. Some features may not function without certain cookies.

2) How We Use Personal Information

• Provide, operate, and improve the Services and user experience.
• Process bookings, enrollments, and payments; send confirmations and reminders.
• Respond to inquiries and provide customer support.
• Send administrative messages, and (with consent or where permitted) marketing communications.
• Analyze usage, monitor performance, prevent fraud, secure our systems, and comply with legal obligations.
• Use testimonials, reviews, or case studies with your permission per our Terms.

Legal Bases (EEA/UK)

Where GDPR/UK GDPR applies, we process data based on: (i) contract performance; (ii) legitimate interests (e.g., service improvement, security, marketing to our users); (iii) consent (where required); and (iv) legal obligations.

3) How We Share Information

• Service Providers: payment processing, hosting, analytics, email/SMS, scheduling, CRM, and customer support.
• Business Transfers: in connection with a merger, acquisition, or asset sale.
• Legal: to comply with laws, enforce agreements, or protect rights, safety, and property.
• With Your Consent: as otherwise disclosed at the time of collection.

We do not sell personal information in the traditional sense. Certain advertising or analytics activities may constitute “sharing” under some state privacy laws; see “Your Rights.”

4) Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements.

5) Security

We implement reasonable administrative, technical, and physical safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6) Children’s Privacy

Our Services are not directed to children under 13 (or older minimum age where required). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

7) Your Privacy Rights

U.S. State Privacy Laws (e.g., CA, CO, CT, VA, UT)

Depending on your state, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing (e.g., targeted advertising or “sharing”).

• Opt-Out of Selling/Sharing: You may request that we not “sell” or “share” your personal information for cross-context behavioral advertising by contacting us at [email protected]. We will honor browser-based Global Privacy Control signals where required by law.
• Appeals: If we deny a request, you may have the right to appeal by replying to our decision.

CCPA/CPRA Disclosures (California)

We do not use or disclose sensitive personal information for purposes that require a right to limit under the CPRA.

GDPR/UK GDPR (EEA/UK)

Where applicable, you may have rights to request access, rectification, erasure, restriction, portability, or object to processing, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local supervisory authority.

8) Marketing, Email & SMS

With your consent or where permitted by law, we may send marketing emails or SMS. You can opt out using unsubscribe links or by contacting us. Standard carrier rates may apply for SMS.

9) International Data Transfers

If you access the Services from outside the United States, your information may be processed in the U.S. We use appropriate safeguards where required by law.

10) Do Not Track

Our Services do not currently respond to browser “Do Not Track” signals. We honor applicable Global Privacy Control signals as required by law.

11) Changes to This Policy

We may update this Policy from time to time. The Effective Date above reflects the latest revision. Material changes will be posted on this page.